Frequently Asked Questions
Is this the official LAVERNE store in the U.S.?
Yes. usa-laverne.com is the official home of LAVERNE fragrances in the United States. Every product we sell is 100% authentic.
Who is LAVERNE?
LAVERNE is a fragrance house from Riyadh, Saudi Arabia. Its perfumes are composed with some of the world's leading perfumers, including Dominique Ropion, Nathalie Lorson, and Jordi Fernández.
What do you offer?
Eaux de parfum for her and for him, unisex scents, traditional bakhur (incense), and gift sets. Browse our Best Sellers to discover our most-loved fragrances.
Where do you ship, and how much does it cost?
We ship within the United States. Perfumes ship by ground service.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking details. You can also check your order anytime on our Track Order page.
Can I cancel or change my order?
Contact us as soon as possible. If your order hasn't been processed yet, we'll cancel it and issue a full refund.
Can I return a perfume?
For hygiene reasons, we don't accept returns or exchanges for change of mind. If your order arrives damaged, defective, or incorrect, email us within 30 days of delivery with your order number and photos, and we'll make it right at no cost to you.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay, all through a secure checkout.
How can I contact you?
Email info@usalva.com or call +1 (630) 297-6730. You can also find us on Instagram and TikTok at @laverne.usa.official.